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Customer Support
The Steinberg U.S. Support Team is committed to providing comprehensive support. We want customers to be successful using our products and have fun in the process. To help you get the answers you need quickly, we ask that you first check our online resources for troubleshooting. Often, customer issues are resolved viewing our Knowledge Base. Knowledge Base contain Update Patches and Manuals; Troubleshooting Steps and Solutions; Product Information and Frequently Asked Questions. More importantly, the information can be downloaded for your convenience.
Support Hours: Monday – Friday 9:00 a.m. – 8:00 p.m. Eastern
Unable to find an answer on our website or our FAQ's? Email your question to our helpful Customer Support Specialists.
CHAT
Chat is available Monday – Friday, 9:00 a.m. – 5:00 p.m. Eastern. We invite you to Chat with a Steinberg Support Specialist Live during these hours.
PHONE
Our knowledgeable and helpful Customer Support Specialists are also available to assist you Monday - Friday 9:00 a.m. - 8:00 p.m. Eastern.
Yamaha Corporation of America is pleased to provide phone support free of charge to the original owner whose product is in Warranty.
If you are not the original owner or your product is no longer in warranty, you still have access to resources that will be able to assist you:
- Please visit our FAQ system which is available 24 hours a day, 7 days a week.
- If you would prefer, contact one of our helpful customer support agents via email.
- Alternatively, operational tutorial support is available via telephone at a charge of $9.95 for 15 minutes.
PH: 844-358-4022