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Customer Support
The Steinberg U.S. Support Team is committed to providing comprehensive support. We want customers to be successful using our products and have fun in the process. To help you get the answers you need quickly, we ask that you first check our online resources for troubleshooting. Often, customer issues are resolved viewing our Knowledge Base. Knowledge Base contain Update Patches and Manuals; Troubleshooting Steps and Solutions; Product Information and Frequently Asked Questions. More importantly, the information can be downloaded for your convenience.
Support Hours: Monday – Friday 9:00 a.m. – 8:00 p.m. Eastern
Steinberg US Support agents are available to respond to emails Monday through Friday, 9 am - 8 pm EST.
- Support can only be provided to registered users!
- Please check whether your product is currently supported!
- Make sure the product is registered with your MySteinberg account.
- Check for updates on software, drivers and operating systems.
- Consult the available documentation provided with the software or on steinberg help.
Please inclide the following information when emailing us with a technical question:
- Phone number
- Steinberg Product you are having issues with
- Mac or PC
- Operating system version
Please send email inquiries to steinbergussupport@yamaha.com
CHAT
Chat is available Monday – Friday, 1:00 p.m. – 8:00 p.m. Eastern.
PHONE
Steinberg US Support agents are available to respond to phone calls Monday through Friday, 9 am - 1 pm EST.
- Support can only be provided to registered users!
- Please check whether your product is currently supported!
- Make sure the product is registered with your MySteinberg account.
- Check for updates on software, drivers and operating systems.
- Consult the available documentation provided with the software or on steinberg help.
- Please call us at 844-358-4022