NS-IW360C

YAMAHA NS-IW360C IN-CEILING LOUDSPEAKERS

Dear Yamaha Loudspeaker Customer:

Yamaha has recently reviewed two reports that the Yamaha NS-IW360C In-Ceiling Loudspeaker has fallen from the ceiling on which it was mounted. Yamaha has learned that its contractor mistakenly used mounting clamps made with a weaker plastic than Yamaha had specified. If a speaker were to fall, a person could be injured or property damaged. No injuries have been reported to date.

Yamaha believes that all NS-IW360C speakers purchased after January 1, 2006 are probably experiencing this condition. Consequently, Yamaha is implementing a product safety recall. Speakers with the following ranges of serial numbers are affected: 523601-526800 and 600001-604400

We are contacting you at this time, because our records indicate that you are a purchaser of this model. You can find the serial number on the original box, or on the back of each speaker. The speaker must be removed from the ceiling to view the serial number if you do not have the original box

How to determine whether you have an affected speaker if you do not have the original box: • If you installed the speakers yourself, disconnect all electric power to your sound system, and then dismount the speakers and check the serial numbers. (For any questions regarding removal, call the 800 number given below.) If you use a ladder to reach the loudspeakers, be sure to observe all the safety precautions on that ladder. See the other side of this notice for locations of the serial numbers. Should either of the serial numbers be in the ranges mentioned above do not re-install them, but please call 800-609-2624 for instructions on how to return the speakers and obtain replacements at no charge. If the serial numbers are outside the ranges listed above, feel free to re-install the loudspeakers. A home-use corkscrew when turned slightly into a hole on the perimeter of the grille is a helpful tool for removing the grille.

• If your speakers were professionally installed, please call 800-609-2624 for instructions on how to have the speakers removed, the serial numbers verified, and the speakers returned and replaced as necessary, all at no charge. Until they are removed, keep people and property away from the area beneath the loudspeakers.

Yamaha regrets that this problem has occurred, and hopes that together we can resolve it satisfactorily.

Sincerely,

Thomas H. Graham
Vice President – Corporate Administration